In accordance with the commitment to support the operating sector in maintaining the quality of ATM services, the Human Capital Division (HCA) again held refreshment and up-grade skills training for field implementing employees. This August 2021 refreshment activity was carried out in 3 batches. Batch I -12 August 2021, batch II - 19 August 2021, and the last batch III will be held on 26 August 2021. The trainees are a team of technicians and FLM from COUs throughout Indonesia.

Due to the situation and conditions due to the corona virus 19 pandemic that has not subsided, refreshment is carried out through conference/virtual media. Each batch was attended by 50 participants, a total of 3 batches, followed by more than 150 employees.

The first menu discussed certainly refreshes the basic understanding of the types of ATM machines and their characteristics. Then the damage and how to repair the damage properly and correctly. The increase in types and brands of ATM machines as well as additional features in the service menu must also be understood and mastered by field staff.

The history and revolution of 'the smart machine' which is able to serve the transaction needs of bank customers in 24 hours will be discussed in the next training. Starting in 1967, the world's first ATM machine was made, and in 1987 it was used in Indonesia. In 2003, the development of the Cash Deposit Machine (CDM) product emerged, which pampers customers by being able to serve cash deposits without having to go through long queues at bank office tellers. Meanwhile, the Cash Recycle Machine (CRM) will be the next development. Where besides being able to serve cash withdrawals, the machine also serves cash deposits at the same time.

These technological developments must of course be balanced by the company by upgrading the skills of field workers (technicians and FLM) who are able to repair not only ATMs but CDM and CRM machines, because the bank employers will soon replace the ATM machines to other ATMs. CRM.

Hopefully the training can provide more benefits and provisions for SSI field staff, so that they can provide excellent service to employers. The refreshment participants still have to develop and explore their potential, so that the training that has been given is not in vain.

By having qualified and dedicated field staff, it is hoped that the response time and resolution time for repairing ATM/CDM/CRM machines can be maintained. And of course the SLA mutually agreed with the employer can be achieved.

Regards,
#SSIGoRebound #BringItOn #GaNyerah #AyoBerubah