Electronic Journal Pulling Process
Customer
complaints regarding the difference in cash withdrawals are an integral part of
the dynamics of any ATM machine management operation. When that happens,
customers expect ATM management service providers to resolve complaints as
quickly and efficiently as possible. However, the activities of withdrawing,
storing and searching for transaction data through paper-based transaction log
journals are quite complicated and prone to problems.
The
use of the Electronic Journals (EJ) system in recording transactions is an
improvement step, where transaction data is stored in soft copy format, which
is more secure in recording.
Recent
developments, ATMs have been able to retrieve and store customer images at the
time of transaction, Obviously it will be a big advantage to automatically
upload the data and EJ images to a centralized server. The benefits of EJ at
ATMs include being able to quickly resolve problems to ensure ATM transactions
succeed or fail, customer images taken during transactions can be streamed and
stored when needed, by management & easy content upload.
Friday,
October 8, 2021 Joko Sri Purwoko, Director of Operations of PT SSI and the team
conducted a concept activity to see firsthand the process of taking EJ, by
assisting the COU (Central Operational Unit) team who were doing replenishment
activities (filling cash into ATM machines) at the location of Mercu Buana
University. Site selection based on the point that is often difficult in taking
EJ.
By
directly visiting the ATM location, of course, the aim is to directly monitor
the technique of taking EJ, ensure the work process, and identify any
difficulties experienced by the replenish team in the field during EJ
collection.
The
results of the direct visit to the location will be followed up by identifying
other COUs who are experiencing the same problem where it is planned to provide
education and guidance to the field implementation team regarding EJ pulling,
and improvement of infrastructure to support EJ data collection.
Regards,
#SSIGoRebound #GaNyerah #AyoBerubah
0 Comments